NEWMETH Refund and Support Policy
This policy applies to memberships, points, and other digital services purchased through NEWMETH. Mandatory provisions of applicable law take precedence.
1. Eligibility and requests
You may request a refund or support remedy for duplicate payment, failure to deliver a service because of a platform fault, or a material difference between the order and the promise shown on the purchase page. Digital benefits that were activated and used or consumed generally are not eligible for a no-reason refund.
2. Non-refundable circumstances
- A membership, point balance, allowance, or digital item has been used, redeemed, consumed, or converted into a result.
- The service cannot be used because of the user's device, network, operational error, or violation of platform rules.
- The stated support-request period has expired and no statutory refund ground applies.
- The request involves fraud, abusive refund behavior, arbitrage, or another form of misuse.
3. How to apply
Submit a request through the platform's order record or the contact address below. Include the account, order number, a description of the issue, and necessary payment evidence. Never send a payment password, verification code, or complete bank-card details.
4. Review and settlement
After receiving complete information, NEWMETH will verify the order, benefit usage, and payment status. An approved refund is normally returned through the original payment method. Actual settlement time depends on the payment provider or bank.
5. Support remedies
When an issue can be resolved by reissuing a benefit, restoring service, or repairing data, NEWMETH may offer that remedy first. If the remedy does not resolve the issue, the refund request will be handled according to the verified circumstances.
6. Contact
Send refund and support requests to john.fan@vsmaios.com and include the order number.